Utility Management Services For the National Electric Power Authority of Nigeria

This five year Revenue Cycle Management (RCM) project for National Electric Power Authority of Nigeria produced a number of positive results. The project provided for the following management services:

• Management of the metering, billing and collection functions
• Strategic planning, accounting, budgeting, financial forecasting
• Capital programme management including Purchasing & Material Management
• Customer Information and billing systems
• Human resources management and development
• Public relations
• Technical and non-technical loss evaluation and loss reduction
• IT software development
• With additional CIDA funding MHI conducted a comprehensive onshore and offshore management and technical training programme