In her role as a Project Liaison Officer, Carole has travelled to East Timor, Nigeria, Dubai, Paris, Guyana, and across North America to assist with various logistical tasks for MHI. During these assignments abroad, Carole set up MHI office spaces, secured accommodations, researched immigration, and arranged logistics details before project teams mobilized.
Carole began her career at Manitoba Hydro in 2004 and was seconded to MHI in 2008. In her role, she meets with new hires and their family members to discuss the various services and support that MHI offers to contractors during their mission. As a first responder, Carole also plays an integral part in crisis management including mitigating risks and assisting all contractors and their families during their MHI missions.
What made you want to pursue a career in your industry?
The opportunity to reach out globally every day is the best part of my job. I can say I have worked with or alongside individuals from at least 70 per cent of the world. Having the opportunity to be a part of the excitement of relocating to a new country and experiencing the joy of those who benefit from our services is such a gift.
What is the most interesting aspect of your job?
I enjoy working with people all over the world, helping to make their experience memorable, and making them feel supported, even when they are overseas.
What has been your greatest achievement or lesson learned in your career so far and why?
I have been able to work with my colleagues to create opportunities that give back to the communities we work in. I have worked with our social committee and project staff to organize various fundraisers, such as purchasing food hampers for families in a remote village in Mozambique. I was also involved in buying supplies (including kitchen utensils, books, and a bicycle) for a single mother helping orphaned street children in Uganda. MHI has donated supplies to an orphanage in the Democratic Republic of the Congo, and to the Ebola crisis in coordination with Doctors Without Borders Liberia.
Last year’s initiative was in Guyana with the Buxton Youth Developers, which provides education for troubled kids. MHI donated funds towards the purchase of a new play structure. The involvement of our in-country project staff is astounding, as they are always willing to join in our social responsibility initiatives.
What are your professional goals for the future?
I believe in continued learning and the opportunity for improvement. I plan to focus on improving the safety measures for expats working in countries all over the world and striving to be one of the best in my field. My goal is to ensure that support for all staff is seamless throughout their mission so that MHI can continue to have a positive impact in the countries that need our help.